Within the balanced scorecard, customer service indicators measure information such as employee retention and satisfaction.

Name: Within the balanced scorecard, customer service indicators measure information such as employee retention and satisfaction.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Customer service indicators within the balanced scorecard framework primarily measure aspects related to customer satisfaction, loyalty, retention, and service quality, rather than focusing on employee-related metrics.

Within the Balanced Scorecard, Customer Service Indicators Measure Information Such