A contingency factor that can influence the success of a total quality management(TQM) program in a negative way is that:
A) continuous improvement is a way of life.
B) TQM serves to enrich jobs and motivate employees.
C) problem-solving skills are improved for all employees.
D) participation and teamwork are used to tackle significant problems.
E) union leaders are left out of quality control discussions.

Question

Quizplus · Accepted Answer

Union leaders can be influential in the success of a TQM program, especially if there is a lack of communication and collaboration between management and union representatives. Excluding them from quality control discussions can create resentment and resistance to the program, which can hinder its effectiveness.

A Contingency Factor That Can Influence the Success of a Total