Most companies have both transactional and relational customers with the later receiving the major emphasis by companies practicing CRM. How should companies treat transactional customers?

Question

Quizplus · Accepted Answer

The Answer of Most companies have both transactional and relational customers with the later receiving the major emphasis by companies practicing CRM. How should companies treat transactional customers?

Most Companies Have Both Transactional and Relational Customers with the Later