Which of the following is not an organization-directed benefit associatedwith offering unconditional guarantees?
A) the guarantee forces the firm to focus on the customer's definition of goodservice
B) the guarantee states a clear performance goal that is communicated toemployees
C) offering the guarantee forces the firm to examine its entire service deliverysystem for failure points
D) the guarantee can be a source of pride and provide a motive for teambuilding within the firm
E) all the above
Correct Answer:
Verified
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