Which of the following is not a reason customers complain?
A) emotional release from frustration
B) to regain some control by spreading negative word-of-mouth
C) to solicit sympathy
D) to create the impression of being more intelligent
E) all the above are reasons customers complain
Correct Answer:
Verified
Q1: Which of the following is not a
Q2: In general, the service failure category of
Q3: Service failures involving problematic customer include _.
A)
Q5: Which of the following is not a
Q6: Why don't service customers typically complain?
A) they
Q7: All of the following are reasons customers
Q8: Which of the following compensates the customer
Q9: Which of the following is not a
Q10: Discuss the recommended implementation strategies: how should
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