The starting point for total quality management is
A) quality ownership.
B) performance quality.
C) quality reliability.
D) a customer focus.
E) value-added analysis.

Question

Quizplus · Accepted Answer

The starting point for total quality management is a customer focus, which means satisfying customer needs and expectations. TQM focuses on all aspects of the organization, from design to delivery, to ensure the highest level of customer satisfaction. By prioritizing customers, the organization can identify areas for improvement and implement changes to improve overall quality.

The Starting Point for Total Quality Management Is