What is the correct procedure to collect a copayment on a managed care plan?

Question

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The correct procedure to collect a copayment on a managed care plan is to collect the copayment when the patient arrives for the office visit. This is typically done at the front desk or check-in area before the patient sees the provider. Billing the plan or the patient for the copayment is not the correct procedure as it is the responsibility of the patient to pay the copayment at the time of the visit. While some plans may waive the copayment for certain services, it is important to confirm this with the plan before providing services to the patient.

What Is the Correct Procedure to Collect a Copayment on a Managed