When a hotel customer decides to fill out a customer satisfaction survey to complain about having to wait an hour for room service to deliver his dinner,____ has occurred.
A)random sampling error
B)self-selection bias
C)auspices bias
D)social desirability bias

Question

Quizplus · Accepted Answer

Self-selection bias occurs when individuals choose to participate in a survey or study, which can skew the results. In this case, the customer who chooses to fill out the survey to complain about the wait time for room service is self-selecting to participate in the survey.

When a Hotel Customer Decides to Fill Out a Customer