Some consumers get very upset when they are served "bad food" in a restaurant.They lose control and start yelling at the server.Sometimes,they even demand to see the manager.This lack of emotional control on the part of consumers suggests that such consumers have low emotional _____.
A) tolerance
B) contagion
C) intelligence
D) expressiveness
E) regulation

Question

Quizplus · Accepted Answer

Emotional intelligence refers to the ability to recognize, understand, and manage one's own emotions and the emotions of others. The consumers' inability to control their emotions in the situation described indicates low emotional intelligence.

Some Consumers Get Very Upset When They Are Served "Bad