Satisfaction is the only postconsumption reaction that exists.
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Q2: Initiatives that increase customer satisfaction always improve
Q4: The basic disconfirmation model proposes that consumers
Q6: The consumption of synthetic experiences adds value
Q9: Satisfaction as an emotion is extremely strong
Q11: Durable goods are goods that are consumed
Q21: Consumption frequency refers to the number of
Q25: Positive disconfirmation leads to consumer dissatisfaction by
Q27: A consumer with low satisfaction exhibits much
Q36: Services and experiences are usually classified as
Q37: Nondurable goods are consumed over a long
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