Six Sigma is generally equally successful in retail firms and manufacturing firms.

Question

Quizplus · Accepted Answer

Six Sigma methodologies were originally developed for manufacturing processes, where they have had significant success in reducing defects and improving quality. In retail firms, while Six Sigma can still be applied and provide benefits, the nature of retail operations—being more service-oriented and customer-focused—means that the implementation and outcomes of Six Sigma can differ, making it not equally successful across both sectors. Retail firms may face challenges in directly applying manufacturing-oriented Six Sigma techniques without adaptation to their service-focused processes.

Six Sigma Is Generally Equally Successful in Retail Firms and Manufacturing