Andrea, the floor supervisor at a call center, calls Bryan, a call attendant, to her office. She reports observing a few critical omissions in his calls, a finding supported by recent employee ratings. Andrea discusses with Bryan a few ways to improve his productivity. Bryan feels that Andrea is just overreacting. Which of the following is a valid observation of this scenario?
A) Andrea failed to express an unpopular viewpoint.
B) Bryan needs to learn to receive feedback.
C) The office lacks a communication system.
D) Bryan is self-managing and requires low supervision.

Question

Quizplus · Accepted Answer

The scenario suggests that Bryan is resistant to feedback and does not take Andrea's concerns seriously. This implies that Bryan needs to work on receiving feedback and taking corrective action, which is an essential skill for any employee. Options A, C, and D are not relevant to the scenario.

Andrea, the Floor Supervisor at a Call Center, Calls Bryan