A(n) ________ organization focuses all its business processes around improving its relationship with its customers.
A) sales oriented
B) non-profit
C) vertical
D) customer-centric

Question

Quizplus · Accepted Answer

A customer-centric organization is one that puts the customer at the center of all business decisions and activities. This means that every process and strategy is geared toward understanding and meeting the needs of the customer, building strong relationships, and enhancing customer satisfaction and loyalty. Such an organization values customer feedback, invests in customer service, and seeks to create positive customer experiences.

A(n) ________ Organization Focuses All Its Business Processes Around Improving