Giving service-contact employees the discretion to make day-to-day decisions on job-related activities is instrumental in creating a customer-responsive culture.

Question

Quizplus · Accepted Answer

Giving employees the flexibility to make decisions based on customer needs and situations can lead to more personalized and efficient service, which helps to build a culture that prioritizes customer satisfaction.

Giving Service-Contact Employees the Discretion to Make Day-To-Day Decisions on Job-Related