Managers using reinforcement theory to motivate employees should ignore, not punish, undesirable behavior.

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Reinforcement theory suggests that behavior can be shaped and modified through the use of reinforcement and punishment. However, when using reinforcement, it is important to ignore undesirable behavior rather than punishing it. Punishing undesirable behavior can create negative emotions and discourage employees from trying to improve their behavior. Ignoring the unwanted behavior, on the other hand, can discourage its repetition while also encouraging the display of positive behavior.

Managers Using Reinforcement Theory to Motivate Employees Should Ignore, Not