
Sending an e-mail is almost always preferable to face-to-face or telephone contact.
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Q2: Anything included in the subject line of
Q5: If a message is an extremely important
Q9: When writing a memo or an e-mail
Q11: Never send a long document as an
Q15: Every message you send displays your writing
Q16: To be most helpful, the subject line
Q20: If someone sends you an e-mail that
Q30: In today's workplaces, internal messages are usually
Q31: A writing plan is effective for helping
Q32: Using all capital letters when writing an
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