You are writing a negative message that includes the sentences below. According to your text, which sentence is the most important?
A)We are very happy that you chose to purchase two dozen XL200 black printer cartridges.
B)We at TechMart Office Products strive to please all of our customers.
C)Your receipt indicates that you purchased two dozen XL200 black cartridges nine months ago. The cartridges have a long shelf life, but the ink may degrade over time, Therefore, we guarantee optimal printing results for a period of six months from the date of purchase, as indicated on the receipt.
D)We cannot issue a refund for the two dozen XL200 black printer cartridges you purchased nine months ago.

Question

Quizplus · Accepted Answer

The sentence that explains the reason for the negative message, which is the expiration of the guarantee period and the degraded ink, is the most important because it provides the justification for why a refund cannot be issued. Sentence A is irrelevant to the negative message, while sentence B is a generic statement about customer service that does not address the specific issue at hand. Sentence D is the direct refusal of the refund, but it lacks context.

You Are Writing a Negative Message That Includes the Sentences