Bad news can be de-emphasized by putting it in an independent clause or by using active-voice verbs.
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Q2: You can soften the impact of a
Q3: One important reason to include a buffer
Q4: How does the text define a buffer?
A)a
Q5: Any reasons for refusing a request should
Q6: Which would be the best closing sentence
Q7: This sentence is an effective buffer: We
Q8: Following up a telephone call with a
Q9: Most readers will accept bad news more
Q10: Most readers will find it inappropriate and
Q11: When writing a bad-news collection letter, your
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