Robert must send an e-mail message to a client in Turkey. He is carefully selecting his words to ensure that his Turkish client, who speaks English as a second language, will understand them. He is involved in which part of the communication process?
A)Message encoding
B)Idea formation
C)Message transmission
D)Message decoding

Question

Robert must send an e-mail message to a client in Turkey. He is carefully selecting his words to ensure that his Turkish client, who speaks English as a second language, will understand them. He is involved in which part of the communication process? 
A)Message encoding 
B)Idea formation 
C)Message transmission 
D)Message decoding

Quizplus · Accepted Answer

Robert is involved in message encoding, which is the process of selecting words and constructing the message in a way that the receiver can understand.

Robert Must Send an E-Mail Message to a Client in Turkey