Tanisha is actively looking for a job and knows that she may soon receive phone calls from prospective employers. What is the best advice you can give her so that she'll make a good first impression?
A)Inform her children that they must answer the phone promptly to avoid missing any job calls.
B)Don't use voice mail to screen calls because doing so is considered rude; therefore, answer the phone every time it rings.
C)If caught off guard by a call, ask whether she can call back in a few minutes.
D)Use a generic computer-generated voice-mail message to ensure that her outgoing message sounds professional.

Question

Tanisha is actively looking for a job and knows that she may soon receive phone calls from prospective employers. What is the best advice you can give her so that she'll make a good first impression? 
A)Inform her children that they must answer the phone promptly to avoid missing any job calls.
B)Don't use voice mail to screen calls because doing so is considered rude; therefore, answer the phone every time it rings.
C)If caught off guard by a call, ask whether she can call back in a few minutes.
D)Use a generic computer-generated voice-mail message to ensure that her outgoing message sounds professional.

Quizplus · Accepted Answer

If Tanisha is caught off guard by a call, it's better to ask whether she can call back in a few minutes instead of stumbling through the conversation. This will give her a chance to compose herself and prepare for the call. It's also acceptable to ask for the caller's name and company before calling back, so she can research the company beforehand.

Answer: D
 Using a professional-sounding voicemail message is important, but a computer-generated message can sound impersonal, so it's better to record a personalized message. Tanisha can include her name, a greeting, and a brief message stating that she is unavailable at the moment, but asking the caller to leave a message. She should also make sure that her voicemail box is not full, so she can receive messages from potential employers.

Tanisha Is Actively Looking for a Job and Knows That