When a customer service customer gets frustrated from being put on hold during a service call for 30 minutes, the company is having problems with which service quality dimension?
A)timeliness
B)consistency
C)convenience
D)courtesy

Question

Quizplus · Accepted Answer

The customer's frustration with being put on hold for 30 minutes indicates a problem with timeliness, or the amount of time it takes to deliver the service.

When a Customer Service Customer Gets Frustrated from Being Put