The rethinking and redesign of business processes to achieve dramatic improvements in performance is called ________.
A)job redesign
B)reengineering
C)process engineering
D)job enlargement

Question

Quizplus · Accepted Answer

B)Reengineering, or business process reengineering, refers to redesigning a business process so that small multidisciplinary self-managing teams complete a task together. This differs from the typical business process which is similar to a relay race where one person completes a step and then passes the task to another person.

The Rethinking and Redesign of Business Processes to Achieve Dramatic