Amy volunteers at a helpline for kids.Though she is not a qualified counselor,her job is to listen to the callers,and understand their feelings and points of view.She is trained not to judge the speaker's feelings and doesn't jump in with advice unless the person asks for it.Instead,she lets the callers know that she appreciates their feelings and understands the situation.Once she establishes that connection,she helps the speaker search for a solution.This is an example of which of the following types of listening?
A)selective listening
B)critical listening
C)empathic listening
D)content listening
E)creative listening

Question

Quizplus · Accepted Answer

C)The goal of empathic listening is to understand the speaker's feelings, needs, and wants so that the listener can appreciate his or her point of view, regardless of whether he shares that perspective.

Amy Volunteers at a Helpline for Kids