Which of the following is a guideline to follow when sending negative organizational news?
A)Add an element of surprise whenever possible.
B)Always use a buffer to prepare readers for the bad news.
C)Match your approach to the situation.
D)Close with a clear expression of optimism.
E)Use face-to-face communication, not electronic communication.

Question

Quizplus · Accepted Answer

C)When communicating negative organizational news, match your approach to the situation. For example, in an emergency such as product tampering or a toxic spill, get to the point immediately and make sure all affected parties get the information they need.

Which of the Following Is a Guideline to Follow When