When a customer places an order at BookBox.com, the company processes the customer's payment information, sends the order to the nearest warehouse, and ships the order via FedEx. This is best described as the ________ process.
A) market-sensing
B) customer acquisition
C) customer relationship management
D) fulfillment management
E) new-offering realization

Question

Quizplus · Accepted Answer

The described process involves the fulfillment of an order, from payment processing to shipping via a delivery service. This falls under the category of fulfillment management processes.

When a Customer Places an Order at BookBox