The customer relationship management process involves all the activities related to receiving and approving orders, shipping the goods on time, and collecting payment.

Question

Quizplus · Accepted Answer

The customer relationship management process involves all the activities related to acquiring new customers, retaining existing ones, and enhancing the customer experience through various strategies and techniques. While receiving and approving orders, shipping the goods on time, and collecting payment are important elements of order fulfillment and accounts receivable management, they are not the only aspects of customer relationship management.

The Customer Relationship Management Process Involves All the Activities Related