Which of the following is a key feature of "total quality management"?
A) An emphasis on continuous improvement in the production of goods or delivery of services.
B) Less emphasis on the consumer compared to most other management approaches.
C) Extensive consultation with workers about most aspects of their jobs.
D) Heavy reliance on low-skill workers.

Question

Quizplus · Accepted Answer

Total quality management emphasizes continuous improvement in the production of goods or delivery of services.

Which of the Following Is a Key Feature of "Total