A system has one service facility that can service 10 customers per hour. The customers arrive at a variable rate, which averages six per hour. Since there is excess capacity, no waiting lines will form.

Question

Quizplus · Accepted Answer

Even though the service facility has the capacity to serve more customers than the average arrival rate, variability in arrival times can still lead to temporary buildups of customers, resulting in waiting lines.

A System Has One Service Facility That Can Service 10