
Pareto Analysis underlies the 80/20 rule, because 80% of problems are caused by 20% of variables.
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Q4: The Gaps Model is used to _.
A)improve
Q5: Service quality is a high standard of
Q6: Hard measures are used to measure service
Q7: Which following reasons add more complexity to
Q8: Which of the following is NOT a
Q10: The Return on Quality approach are based
Q11: Some marketing strategies for customer satisfaction can
Q12: Which factors in service redesign can lead
Q13: SERVQUAL is an example of a _
Q14: TQM comprises of requirements, definitions, guidelines, and
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