Does customer satisfaction have any long-term level impact on service organizations?
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Q2: Service excellence is often underpinned by effective
Q3: For service leaders, the function of human
Q4: Market losers meet some quality expectations.
Q5: Customers patronize service _ for reasons other
Q6: Human leaders at the HR level of
Q7: Senior executives see the quality of their
Q8: Which of the following is NOT a
Q9: Customer loyalty helps firms achieve which of
Q11: Service non-entities have a clear market positioning
Q12: Service leaders are recognized for innovation, focus,
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