You are answering phones for a local utilities provider and are speaking with an extremely angry customer. Because your company manual advises employees to transfer hostile calls to a superior, you do this. What quality dimension of decisions does your action reflect?
A)Due process
B)Justice
C)Fairness
D)Accuracy

Question

Quizplus · Accepted Answer

The decision to transfer the call to a superior based on the company manual reflects the quality dimension of due process, which emphasizes following established rules and procedures in making decisions.

You Are Answering Phones for a Local Utilities Provider and Are