Important measures in the customer perspective usually include the percentage of repeat customers and growth in sales to existing customers.
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Q5: The customer perspective of the Balanced Scorecard
Q6: The _ perspective of the Balanced Scorecard
Q7: Give at least two examples of intangible
Q8: The _ perspective of the Balanced Scorecard
Q9: The learning and growth perspective addresses what
Q11: The Balance Scorecard measures organizational performance across
Q12: An important financial metric in the Balanced
Q13: Database and information systems are physical assets
Q14: The use of multiple-performance measures in the
Q15: The roles of performance measurement systems in
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