Nonprofit and government organizations:
A)cannot use the Balanced Scorecard because they have no customers.
B)cannot use the Balanced Scorecard because they have no financial objective.
C)may use the Balanced Scorecard by adding a social impact perspective to the top of the strategy map.
D)may use the Balanced Scorecard by not linking it to mission and strategy.

Question

Quizplus · Accepted Answer

Nonprofit and government organizations may use the Balanced Scorecard by adding a social impact perspective to the top of the strategy map. While they may not have traditional financial objectives or customers, they still have a mission and goals that can be measured and aligned with their strategies. By adding a social impact perspective to the top of the strategy map, they can capture their organization's goals and strategies by measuring their impact on their target population.

Nonprofit and Government Organizations