For service companies,in contrast,customer behavior determines the quantity of demands for organizational resources that produce and deliver the service to customers.

Question

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Service companies rely on customer behavior to determine the amount of resources required for producing and delivering services. This is because the demand for services is directly linked to customer needs and preferences. Therefore, service companies need to pay close attention to customer behavior patterns to ensure that they can provide services that meet their customers' expectations.

For Service Companies,in Contrast,customer Behavior Determines the Quantity of Demands