When supervisors ask employees, customers, and others what they can do to help, they are employing which horizontal communication technique?
A) Cross-functional meetings
B) Grapevine communication
C) Management by objectives
D) Management by wandering around

Question

Quizplus · Accepted Answer

Management by wandering around (MBWA) is a horizontal communication technique where supervisors roam around the workplace, interacting with employees and customers, and asking what they can do to help. This helps build relationships, gather information, and boost employee engagement. Cross-functional meetings involve representatives from different departments coming together to discuss and solve shared problems. Grapevine communication refers to unofficial, informal communication between employees, while management by objectives involves setting goals in collaboration with subordinates.

When Supervisors Ask Employees, Customers, and Others What They Can