Tangible standards can measure all of the following EXCEPT:
A) Quantity of output.
B) Quality of output.
C) Time spent on providing a service.
D) An organization's reputation.

Question

Quizplus · Accepted Answer

Tangible standards can measure quantitative aspects of output (quantity) and qualitative aspects (quality), as well as time spent on providing a service, but they cannot measure an organization's reputation, which is more subjective and intangible.

Tangible Standards Can Measure All of the Following EXCEPT