Some large companies have instituted mandatory complaint-resolution procedures whose final step is private arbitration. One of the primary objectives of such a procedure is to:
A) avoid costly litigation.
B) comply with labor union requirements.
C) minimize the number of decisions against the company.
D) "test-drive" the arbitration process to see if it is right for the company.

Question

Quizplus · Accepted Answer

The primary objective of mandatory complaint-resolution procedures with private arbitration as the final step is to avoid costly litigation. This is because private arbitration is generally considered to be a faster and less expensive alternative to traditional litigation in court.

Some Large Companies Have Instituted Mandatory Complaint-Resolution Procedures Whose Final