Question 1

Business culture affects ethical behavior in competition.Briefly discuss the two most common kinds of unethical competitive behavior.In answering,provide concrete examples for both.

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Question 2

Explain the difference between societal culture and business culture.

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Question 3

Describe the difference between ethics and laws.

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Question 4

How did President John F.Kennedy change the concept of American business culture away from caveat emptor in the 1960s?

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Question 5

Which of the following statements about consumer ethics is most accurate?

Accepted Answer

Research on unethical consumer behavior indicates that these acts are rarely motivated by economic need.This behavior appears to be influenced by (1)a belief that a consumer can get away with the act and it is worth doing,and (2)the rationalization that the act is justified or driven by forces outside the individual-"everybody does it."

Question 6

Practices such as misredeeming coupons,making fraudulent returns of merchandise,filing warranty claims after the claim period,and so on are

Accepted Answer

Consumers have an obligation to act ethically and responsibly in the exchange process and in the use and disposition of products,which have a cost to marketers in terms of lost sales revenue and prevention expenses.

Question 7

Making an unsubstantiated or misleading claim about the environmental benefits of a product,service,technology,or company practice is referred to as

Accepted Answer

Key term definition-greenwashing.

Question 8

Greenwashing refers to

Accepted Answer

Key term definition-greenwashing.

Question 9

In a recent survey,consumers were asked the following question: "Who should take the lead in addressing environmental issues?" Results suggest that consumers expect that ________ should.

Accepted Answer

In a recent survey,consumers were asked the following question: "Who should take the lead in addressing environmental issues?" The results suggest that businesses should,followed by individuals,state government,federal government,and environmental groups.

Question 10

Consumers have an obligation to ________ in the exchange process and in the use and disposition of products.

Accepted Answer

Consumers have an obligation to act ethically and responsibly in the exchange process and in the use and disposition of products.Unfortunately,consumer behavior is spotty on both counts.

Question 11

Practices that include filing warranty claims after the claim period,misredeeming coupons,and making fraudulent returns of merchandise are examples of

Accepted Answer

Consumers have an obligation to act ethically and responsibly in the exchange process and in the use and disposition of products.The examples cited are examples of unethical consumer practices,all of which have a cost to marketers in terms of lost sales revenue and prevention expenses.

Question 12

Which of the following statements about consumer ethics is most accurate?

Accepted Answer

Consumers also act unethically toward each other.According to the FBI,consumer complaints about online auction fraud,in which consumers misrepresent their goods to others,outnumber all other reports of online crime.

Question 13

Explain the four ways to classify marketing decisions according to ethical and legal relationships.

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Question 14

Provide concrete examples for the four classifications of marketing decisions according to ethical and legal relationships.

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Question 15

Describe each of the three factors included in the framework for understanding ethical behavior that influence one's personal moral philosophy and ethical behavior.

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Question 16

One of Toyota's top goals has been to develop advanced vehicle technologies to complement existing ones.The G21 vision arose out of this goal,which eventually led to the production of which of the following vehicles?

Accepted Answer

In the early '90s Toyota developed what was called the G21 vision.The goal of the G21 plan was to bring a vehicle to market that represented a great value and had great environmental benefits,not just in Japan but globally.The concept was eventually introduced as the Prius,a hybrid vehicle with a gasoline engine and an electric motor combination called the Hybrid Synergy Drive.

Question 17

Although research shows consumers are sensitive to ecological issues,they may

Accepted Answer

Consumer purchase,use,and disposition of environmentally sensitive products relate to consumer social responsibility.Research indicates that consumers are sensitive to ecological issues.Related research shows that consumers (1)may be unwilling to sacrifice convenience and pay higher prices to protect the environment,and (2)lack the knowledge to make informed decisions dealing with the purchase,use,and disposition of products.

Question 18

Arrowhead brand Mountain Spring Water changed its bottle by reducing the size of its label by one-third,using 30 percent less plastic,and making the bottle more flexible for easier recycling.These efforts are part of the company's goal to engage in

Accepted Answer

Arrowhead's bottle changes are an example of sustainable development,which involves conducting business in a way that protects the natural environment while making economic progress.

Question 19

Toyota employs all of the following principles and practices as part of "The Toyota Way" except which?

Accepted Answer

Alternative "provide personalized and customized products" is not a core principle or a business practice that forms "The Toyota Way."

Question 20

Explain how Anheuser-Busch practices societal responsibility.

Accepted Answer

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Quiz 4: Ethical and Social Responsibility for Sustainable Marketing

Business culture affects ethical behavior in competition.Briefly discuss the two most common kinds of unethical competitive behavior.In answering,provide concrete examples for both.

Explain the difference between societal culture and business culture.

Describe the difference between ethics and laws.

How did President John F.Kennedy change the concept of American business culture away from caveat emptor in the 1960s?

Which of the following statements about consumer ethics is most accurate?

Practices such as misredeeming coupons,making fraudulent returns of merchandise,filing warranty claims after the claim period,and so on are

Making an unsubstantiated or misleading claim about the environmental benefits of a product,service,technology,or company practice is referred to as

Greenwashing refers to

In a recent survey,consumers were asked the following question: "Who should take the lead in addressing environmental issues?" Results suggest that consumers expect that ________ should.

Consumers have an obligation to ________ in the exchange process and in the use and disposition of products.

Practices that include filing warranty claims after the claim period,misredeeming coupons,and making fraudulent returns of merchandise are examples of

Which of the following statements about consumer ethics is most accurate?

Explain the four ways to classify marketing decisions according to ethical and legal relationships.

Provide concrete examples for the four classifications of marketing decisions according to ethical and legal relationships.

Describe each of the three factors included in the framework for understanding ethical behavior that influence one's personal moral philosophy and ethical behavior.

One of Toyota's top goals has been to develop advanced vehicle technologies to complement existing ones.The G21 vision arose out of this goal,which eventually led to the production of which of the following vehicles?

Although research shows consumers are sensitive to ecological issues,they may

Arrowhead brand Mountain Spring Water changed its bottle by reducing the size of its label by one-third,using 30 percent less plastic,and making the bottle more flexible for easier recycling.These efforts are part of the company's goal to engage in

Toyota employs all of the following principles and practices as part of "The Toyota Way" except which?

Explain how Anheuser-Busch practices societal responsibility.