Which of the following is a point in the customer contact audit for a health club?
A)participating in the health club's exercise class
B)the customer's diet
C)too much traffic on the way to the club
D)a willingness to exercise
E)meeting an attractive gym member

Question

Quizplus · Accepted Answer

A customer contact audit is a flowchart of the points of interaction between a customer and a service provider.Only alternative "participating in the health club's exercise class" describes a service encounter.

Which of the Following Is a Point in the Customer