Cognitive responses to the firm's servicescape include all of the following except:
A) beliefs or opinions.
B) categorization.
C) the inference of symbolic meaning.
D) feelings of contentedness or anxiety.
E) beliefs or opinions,and feelings of contentedness or anxiety.
Correct Answer:
Verified
Q4: When developing servicescapes,firms recognize that their physical
Q5: All of the following are components of
Q6: Consumer responses to environmental stimuli are characterized
Q7: In a(n) _ environment,the service employees are
Q8: Consumers who seek convenience over price and
Q10: Which of the following is NOT an
Q11: _ is the study of the use
Q12: Which of the following is NOT a
Q13: Which of the following is NOT an
Q14: The component of the SOR model that
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