Which of the following is true of a high-contact system?
A) It allows for the use of more traditional manufacturing "production line" approaches.
B) It minimizes the dependence on consumer performance.
C) This approach argues for the buffering of the technical core.
D) The consumer is an integral part of the process.
E) There is less dependence on managing the way the consumer behaves.
Correct Answer:
Verified
Q13: All of the following are strategies firms
Q14: All of the following are key tasks
Q15: A useful metaphor for the service encounter
Q16: An individual who has expertise in the
Q17: For a service business,buffering the technical core
Q19: The allocation of responsibility to self and
Q20: Which of the following is an example
Q21: Fast-food restaurants such as Wendy's,Burger King,and Taco
Q22: Which of the following 15-minute waits likely
Q23: Describe the way managers from different functions
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents