Of the five activities that make a firm customer-centric, connection involves
A) helping employees at the firm develop the right skills needed to better serve customers.
B) creating structural mechanisms at the firm that allow workers to organize their activities to focus more exclusively on creating value for customers.
C) developing relationships with external partners to deliver greater value to customers.
D) using informal methods such as culture and incentives to encourage people in the organization to come together in the spirit of serving customers.

Question

Quizplus · Accepted Answer

Connection in a customer-centric firm involves developing relationships with external partners to deliver greater value to customers. This is about leveraging external collaborations and partnerships to enhance the customer experience and provide superior value.

Of the Five Activities That Make a Firm Customer-Centric, Connection