Stephen is a team leader in an organization that is currently laying off some of its employees. Stephen has to inform George, who has been with the organization for 20 years, that he is being laid off. Which of the following communication media should Stephen use to convey this message to George?
A) Videoconferencing
B) In-person meeting
C) Recorded message
D) Electronic mail

Question

Quizplus · Accepted Answer

Laying off an employee after 20 years of service is a sensitive and emotional issue. In such cases, it is always better to communicate the message in-person, rather than through electronic media or a recorded message. This will allow for a more personal and empathetic conversation, and will also give George the opportunity to ask questions and seek clarification on the decision. While videoconferencing could be an option for remote employees, an in-person meeting is the most appropriate and respectful way to deliver this news to a long-standing employee.

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