While staffing an emergency services dispatch center,an Emergency Medical Dispatcher (EMD)receives a call from someone who is very upset and screaming that her friend was just shot.Which of the following would the EMD need to do in this situation?
A) Determine the location of the shooter.
B) Ask the caller for her phone number.
C) Provide the caller with information on local hospitals.
D) Notify the victim's family of the incident.

Question

Quizplus · Accepted Answer

The EMD should first try to establish a line of communication with the caller and gather basic information to initiate an appropriate emergency response. Asking for the caller's phone number can ensure that if the call gets disconnected, the dispatcher can call back and gather more information. The location of the shooter is important information, but it would not be the priority in this situation. Providing information on local hospitals or notifying the victim's family would not be appropriate actions for an EMD to take in an emergency situation.

While Staffing an Emergency Services Dispatch Center,an Emergency Medical Dispatcher