What is evaluated with measurement of changes in profits,customer satisfaction,and operating costs?
A)the extent to which the employees have transferred new skills to the job
B)the extent to which changes in behaviour on the job have impacted the bottom-line
C)the extent to which the employees have successfully learned new KSA's
D)the extent to which employees enjoyed the learning experience

Question

Quizplus · Accepted Answer

Measuring changes in profits, customer satisfaction, and operating costs can evaluate the impact of changes in the behavior of employees on the organization's bottom line. This indicates the extent to which learning interventions have influenced the business outcomes. Option A and C refer to the skill transfer and learning of employees, respectively, which may not necessarily reflect in business results. Option D refers to employee satisfaction with the learning experience, which is desirable but not directly related to business outcomes.

What Is Evaluated with Measurement of Changes in Profits,customer Satisfaction,and