Communication-style bias is most likely to occur when a salesperson:
A)has a different communication style than a customer
B)is unable to understand a customer's regional accent
C)fails to use standard terms when describing products
D)lacks a grasp of social customs in the customer's culture
E)talks too quickly during most sales presentations

Question

Quizplus · Accepted Answer

Communication-style bias occurs when a salesperson communicates in a way that is different from the customer's preferred communication style. This can create misunderstandings and make the customer feel unheard or unimportant. It is important for salespeople to be able to adapt to different communication styles to avoid bias.

Communication-Style Bias Is Most Likely to Occur When a Salesperson