Using the pronouns"you"and"your"in a sales letter:
A)assumes the customer will definitely buy
B)conveys an informal tone
C)keeps the focus on the customer
D)should be avoided if possible
E)follows standard business letter format

Question

Quizplus · Accepted Answer

Using "you" and "your" in a sales letter keeps the focus on the customer and their needs, which is important in creating a customer-oriented approach to sales.

Using the Pronouns"you"and"your"in a Sales Letter