Nordic Fox Heavy Equipment imports heavy machinery used in regions of Europe and North America where heavy snowfall is an issue. This machinery is used by municipalities to clear roads during snowstorms. John Alexander is the senior regional sales manager for New England. John goes into a meeting with the sanitation director of a large city that got slammed by a snowstorm a month previously. During the cleanup, operators of the city's plows destroyed a significant amount of city and personal property, which triggered public inquiry into the competence of the sanitation staff and director.
-Which of the following LEAST likely indicates that John is engaged in actively listening to the sanitation director?
A)paraphrasing the director's comments
B)asking the director various questions
C)nodding in agreement when appropriate
D)telling the director about product features
E)taking notes during the discussion

Question

Quizplus · Accepted Answer

Telling the director about product features does not indicate active listening, as it suggests John is simply focused on selling the machinery rather than addressing the director's concerns and needs. The other choices indicate active engagement and understanding of the director's perspective.

Nordic Fox Heavy Equipment Imports Heavy Machinery Used in Regions