Both managers and organizations must strive to exceed customer needs.
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Q12: Leadership involves gaining commitments from organizational members
Q13: Each employee need not have and act
Q14: Top management includes supervisors,team leaders,and team facilitators
Q15: The five managerial functions are each separate,independent,and
Q16: Planning,organizing,monitoring,negotiating,and controlling are the five management functions.
Q18: Through leadership,managers help their organizations and their
Q19: A customer includes any person or group,both
Q20: Managers at all levels do not have
Q21: Differing cultural and national origins,varying ethnic and
Q22: Which of the following does not describe
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