Service businesses and customers share a set of expectations about the emotions that should be displayed during a service encounter.These expectations are a function of _________________ norms.
A) societal
B) occupational
C) organizational
D) all of these

Question

Quizplus · Accepted Answer

Service businesses and customers have expectations about emotional expression during service encounters that are influenced by societal, occupational, and organizational norms. Therefore, the correct answer is D, all of these.

Service Businesses and Customers Share a Set of Expectations About